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The Rocks Resort
Please contact our friendly staff at the Rocks Resort today by phone or email. Alternatively, you can submit an online enquiry below and we’ll get back to you as soon as possible.
FAQ
Frequently Asked Questions
Browse the The Rocks Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-in: 2pm
Check-out: 10am
Q: Do you require a security bond upon check-in?
We require credit card details at check-in. If the guest doesn’t have a credit card we require a security bond of $300 which will be returned on departure after the room has been inspected.
Q: Is after hours check-in available?
If you are checking-in after hours, please contact reception prior to your arrival so that the necessary arrangements can be made.
Q: Can I have a late check-out?
Late check-out can only be confirmed on the day of departure as they are subject to availability. Extra charges apply.
Q: When do I have to pay a deposit?
At the time of booking we require a deposit equal to one night’s stay. For Christmas Holidays, a deposit of $500 is required.
The total balance of your booking is required 30 days prior to arrival.
Q: What are the reception hours?
Monday to Friday – 8:30am to 5pm
Saturday – 9am to 11:30am
Sunday – 9am to 11am
Closed Public Holidays
Q: Can I book theme park tickets at reception?
Yes, all theme park tickets, tours, transfers and attractions can be can be booked by our reception staff.
Services & Facilities
General information about our accommodation services and on-site facilities.
Q: What facilities do you have?
Q: Is there car parking available?
Yes, we have secure underground parking onsite. Please be aware that you are only allowed 1 car park spot per apartment.
Q: Is all linen provided?
Yes, all bedding linen and bathroom towelling is provided. We do not supply pool or beach towels.
Q: How often are the rooms serviced?
Apartments are serviced when staying longer than 7 days.
Q: Is the pool heated?
Yes, our pool is heated by electric heat pumps.
Location
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
We are located 20-25 minutes South of Broadbeach and Surfers Paradise and 15 minutes North of Coolangatta.
Q: Are there shops or restaurants nearby?
Yes, there are shops and restaurants all just a short stroll away.
Q: Is there public transport nearby?
There is a bus stop located at the front of the complex.
Q: Where can I buy groceries locally?
The Pines Shopping Centre (6 mins drive 2.9 kms); Tugun Main Street (5 mins drive 2kms).
